A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:

• Network security
• Data back-ups
• Virus protection
• Spam filtering
• Hardware integrity (check for pending failures)
• System performance and trends
• Overall network design and layout

Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:

• Server traffic and load
• Hardware integrity and reliability
• Storage space and availability
• Back-up success and failures
• Anti-virus protection
• Uninterruptible Power Supply (UPS) monitoring

Annual On-Site Consultation
Every three months we visit you onsite to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This annual review allows us to make specific recommendations for improving your network performance, office productivity, and will help you plan and budget for future IT needs.

Continuous Network Auditing and Management
Our engineers will audit and tune-up your network:

• Patch management and approval
• Manage Anti-Virus on Clients
• Test peripherals, such as UPS hardware

• Manage hard drive space, memory, CPU utilization
• Maintain network documentation and make changes as necessary
• Maintain routers, firewalls, and switches to prevent failure or problems
• Continually optimize servers for maximum performance and reliability
• Review and install operating system updates
• Regularly test back-ups and restore data
• Constantly review server logs for errors and potential problems
• Add and remove users
• Disaster Recovery (image reloads)

Spam Filtering For Up To 25 Users
Thanks to a remote filtering service we offer through Microsoft we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software. Note: an additional fee of $3 per user per month will be charged for users above the initial 25.

Guaranteed 2-Hour Response to Major Technical Problems

Client access to Service Portal

Spyware Monitoring and Removal

Adding and Removing Users

A Preferred Client Discount Rate of $95/hour

Virus Definition and Security Patch Updates

Creation of Acceptable Internet Usage Policy

Monthly Executive Summary Report